"Thank you for your best endeavours in securing an appropriate settlement in my case. [You] were efficient, of a personal nature and extremely efficient."
Name withheld, Peterhead, February 2010

"[Balfour + Manson were] efficient and professional in a friendly way.
Name withheld, Dalgety Bay, February 2010

"I am very happy with the way Julie [Clark-Spence] has acted on my behalf."
Name withheld, Aberdeen, January 2010

"Could not have asked for better [service], excellent."
Name withheld, Aberdeen, October 2009

"Very personal service which made me feel more secure in pursuing a claim."
Name withheld, Fraserburgh, June 2009

"If need be I'll be using you again and will recommend you to others."
Name withheld, Alford, June 2009

"My appreciation to the firm and the partner for pursuing this matter so vigorously."
Name withheld, Abuyne, April 2009

"I couldn't have asked for a better team."
Name withheld, Aberdeen, March 2009

"I'll recommend you to people in the future."
Name withheld, Alford, March 2009

"The service was very good and gave me no cause for concern at any time."
Name withheld, Kirriemuir, January 2009

"I would like to take the opportunity of thanking Balfour + Manson and you [Lisa Gregory] personally for the support, guidance and professional advice that you have provided over the past year or so. It has been a long and difficult journey. Your sympathetic and caring approach during this period has made this journey just a little more bearable."
Name withheld, Aberdeen, January 2009

"[My overall impression of the service provided is] amazing considering my circumstances. Malcolm [MacKay] worked for me way beyond his duty. [I] would recommend you to anyone I meet in the future."
Name withheld, Aberdeen, November 2008

"I am delighted with the outcome of my case. Lisa [Gregory] and her team did a professional job to obtain a positive result on my behalf. Although I was up against a multi-national company, the experts Lisa called on board far out-qualified the experts of the defenders. This assured me that I had the best people possible representing me and I would therefore recommend Balfour + Manson to anyone who found themselves in a similar position to myself."
Name withheld, Stonehaven, November 2008

"[A]lthough Lisa [Gregory] worked from Aberdeen this made no difference to the level of communication. We were kept fully informed by e-mail and telephone."
Name withheld, Falkirk, June 2008

"I would not hesitate to recommend Balfour + Manson, and Mrs Gregory in particular, to any of my friends or colleagues who might find themselves in the same unfortunate circumstances as myself. I was lucky enough to make the right choice of solicitor and have nothing but praise for the excellent manner in which Mrs Gregory handled my case."
Name withheld, Ellon, May 2008

"Excellent, we could not have asked for a better outcome ... We were happy with everything and could not have got a better service, Malcolm [MacKay] was very helpful and kept us up-to-date. We would recommend Balfour + Manson to friends and family."
Name withheld, Aberdeen, April 2008

"Keep up the good work. Thank you very much for acting on my behalf. You managed to get more money than I expected to get. My wife and I are very grateful for all the time and effort that you have put into my claim."
Name withheld, Peterhead, March 2008

"I was given clear straight forward and helful advice at all times."
Name withheld, Bridge of Don, November 2007