Edinburgh 0131 200 1200
Aberdeen 01224 49 80 80

Susan Russell

Private Client Support Manager

Private Client

Edinburgh 0131 200 1273

I joined Balfour+Manson in 2023 as the Private Client Support Manager.

Balfour+Manson provide a unique Client Support service which is an individually tailored person-centred service to ensure the needs and wishes of each client are met. I work with individuals and/or their families to establish when and where this support is needed and facilitate the support being put in place.

I have a wealth of experience and knowledge of the Care and Housing Sector along with welfare benefits and money advice.

This is a wide and varied service from accessing home care services to transitioning to chosen care facilities. We facilitate funding and benefit applications from DWP and Local Authority funding, such as attendance allowance and direct payments to help fund care, these benefits are not means tested and are designed to provide a regular sum of money to help cover costs of services to allow people to live independently safely and fund costs towards care homes when required regardless of income or savings.  We liaise directly with appropriate agencies such as social work, occupation health, GP and district nurse services.

Our Client Support Service will also deal with instructing house sales and house clearances, contents valuations and sales.

The best thing about my job is making sure our clients have a positive outcome. That each individual’s circumstances are recognised and requirements met with quality services that enhance their lives and, most importantly, they feel reassured we are there for them. 

When I am not at work you will find me walking the dog, along with beach yoga and sea swimming.